How IWC is Innovating During the COVID-19 Pandemic05th May 2020
They say necessity is the mother of all invention. In watchmaking, that has historically been very true. The world right now is facing a global pandemic, something that has resulted in a lockdown across numerous continents for months. Even with that, the future of retail is challenging and unpredictable at best.
With many brands, e-commerce has become an essential lifeline, a platform that allows one to engage with clients, albeit in a rather impersonal manner. When it comes to luxury products, it’s difficult to develop a narrative about a product on a shopping cart. As CEO of IWC Christoph Grainger-Herr explained in an interview with us last year, retail needs to “combine elements of story-telling with a warm and welcoming atmosphere, where we try to have a good balance between story-telling and the focus on products.”
The interest in immersive story-telling is part of the reason why IWC is unveiling a new initiative, spearheaded by the brand’s SEA team in Singapore. The new virtual boutique concept is based around the brand’s refreshed boutique in ION Orchard, which represents the latest in the brand’s retail identity.
IWC's ION Orchard Boutique was officially re-opened last year by CEO Christoph Grainger-Herr, featuring a new concept.
This virtual boutique launch exists on the Internet and can be readily accessed by anyone with the link. Going in, one can choose to roam the store on your own or to be aided by the brand’s retail staff through a fixed appointment. With 360-degree views of the entire store, one can wander through the shop on your computer screen, and enjoy the brand’s welcoming physical retail space in the comfort of your home.
An Augmented Digital Retail Experience
At the various displays, you will be able to discover the different universes that IWC inhabits, from the Portugieser collection to Aquatimer. Each contact point provides additional technical information on their products, or arrange a virtual meeting in their private web conference room where a Client Advisor from the brand can explain these products in greater detail. These advisors are available on weekdays from 10am to 7pm. Private walkthroughs can also be arranged.
The IWC Boutique in ION Orchard, Singapore. The virtual retail boutique allows you to digitally move about the store in exactly the same way as the physical retail space.
In an official statement, Stanislas Rambaud, managing director for IWC Southeast Asia explained, “With the launch of our new virtual reality retail experience, the IWC Virtual Boutique perfectly embodies the brand’s DNA and offers a tailored online shopping experience. At a time where virtual connections are more frequent and accessible than physical ones, visitors can now enjoy the convenience and availability of an IWC experience, outside the traditional retail infrastructure.”
The concept also allows the brand to engage with its younger clientele on a more personal digital front and add a bold new innovative front in its retail network. As more users engage with the platform, the experience will steadily improve making it even more interactive in the future. It’s definitely a bold move and one that allows it to extend its client conversations further digitally.